Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
We do not offer refunds for change of mind purchases unless the product is unopened, unused, and in its original condition. The customer is responsible for covering return shipping costs in these cases.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened: e-liquids, used devices, coils, and other consumables.
Faulty Products
If a product is faulty, please contact us within 5 days of receiving your order. You will need to provide proof of purchase and details of the issue. We will assess the product and provide a repair, replacement, or refund as required under the Australian Consumer Law.
Refund Method
Approved refunds will be issued via the original payment method used at the time of purchase.
Exclusions
Damage caused by misuse, improper handling, unauthorised repairs, or normal wear and tear is not covered under warranty or returns.